It goes without saying that without customers, your business – no ma er how small or big it is – will not survive. You may manufacture a wonderful product or offer a relevant service, but that will amount to nothing if your customers are let down by an indifferent or poor customer service experience.

What’s Inside

  • Why should you be thinking about this?
  • Customer Relationships
  • Understanding Customers’ Needs
  • Creating a Customer Service Policy or Approach
  • Staff
  • Maintaining
  • Systems & Processes
  • Complaints
  • Measuring Customer Service
  • Customer Service Checklist
  • Be Professional
  • Reliable Information
  • Checklist